Question 1

The app isn't working properly — what should I do?

Accepted Answer

If the app isn't working properly, try these steps in order:Close and reopen the app.Check if you have an internet connection (Wi-Fi or mobile data).Update the app to the latest version in the App Store or Google Play.Restart your phone.If the issue is with login, try clearing the app data (Android: Settings → Apps → NextOnTrip → Clear data).If none of the above helps, contact us through the contact form, describing the problem as precisely as possible.

Question 2

What is a travel planner?

Accepted Answer

A travel planner is a tool that helps you plan your trip. You can create a plan with a name and description, then add places from the NextOnTrip database. You can arrange places in any order and mark them as visited during your trip.You can have multiple planners at the same time — for example, a separate one for each trip or region.

Question 3

What are group trips?

Accepted Answer

Group trips are a feature that lets you plan trips with friends. The organizer creates a trip, adds places to visit, and invites other users. A group trip includes:A list of places to visit (from the travel planner).Member management — organizer and participant roles.

Question 4

How do I browse places?

Accepted Answer

In NextOnTrip, you can browse places in two ways:Map view — places appear as pins on the map. When there are many places in one area, they are grouped into clusters (groups with a number). Tap a pin to see a place preview, or a cluster to zoom in.List view — a list of places with thumbnail photos, names, and short descriptions.Both views can be filtered and searched.

Question 5

What are badges and how do I earn them?

Accepted Answer

Badges are rewards for your activity in the app. You earn them automatically when you meet certain conditions — for example, visiting a specific number of places in a given category.Each badge has multiple levels — e.g., bronze, silver, and gold. The more places you discover, the higher the badge level you achieve. When you advance to the next level, you'll receive a push notification.

Question 6

What notifications does the app send?

Accepted Answer

NextOnTrip sends push notifications to keep you informed about important events:New badge — when you earn a new badge or advance to a higher level.Group trips — notifications about join requests and trip changes.Notifications are delivered to your mobile device even when the app is closed.

Question 7

What data does the app collect?

Accepted Answer

NextOnTrip only collects data necessary for the app to function:Account data — email address, nickname, password (encrypted).Activity data — favorite places, visit history, travel planners.Location data — only when you give permission (for check-ins and displaying your position on the map).Notification tokens — for sending push notifications to your device.We do not sell your data to third parties. For detailed information, see our Privacy Policy.

Question 8

How do I contact the NextOnTrip team?

Accepted Answer

Have a question, problem, or suggestion? You can reach us in several ways:Contact form — available in the app and on the website. Provide your name, email address, subject, and message.Place submission — if you want to suggest a new place for the database, use the location submission form.We try to respond to messages as quickly as possible. You'll receive a reply at the email address you provided.

Question 9

What is NextOnTrip?

Accepted Answer

NextOnTrip is a free mobile app that helps you discover interesting places in Poland and around the world. You can browse locations on a map, create your own travel planners, save favorite places, organize group trips with friends, and earn badges for your activity.The app is available on iOS and Android.

Question 10

The app does not load — what can I do?

Accepted Answer

Try refreshing the page or clearing your browser cache.

Question 11

How do I add a new place?

Accepted Answer

In the panel, choose "Add place" and complete the form.

Question 12

How do I create an account?

Accepted Answer

To create a NextOnTrip account:Open the app and select "Sign up".Enter your email address, nickname, and password.Accept the terms of service and privacy policy.Tap "Register".You'll receive an email with a verification link — click it to activate your account.You can also sign up faster using your Google, Facebook, or Apple account.

Question 13

Is my location data shared with other users?

Accepted Answer

No. Your exact GPS location is not shared with other users. Location data is only used for:displaying your position on the map (visible only to you),verifying check-ins near locations.Other users cannot see where you are or where you've been.

Question 14

I can't log in — what should I do?

Accepted Answer

If you're having trouble logging in:Make sure you're entering the correct email and password.Check if your account is verified — look for the verification email in your inbox.If you registered via Google/Facebook/Apple, use the appropriate social login button instead of the email form.Try resetting your password via "Forgot password".Check that you have a stable internet connection.If the problem persists, contact us — we'll help you regain access to your account.

Question 15

I found an error in a place description — how do I report it?

Accepted Answer

If you notice an error in a description, opening hours, prices, or other place information, please contact us through the contact form. Provide the place name and describe what needs correction. Our team will verify the information and make any necessary changes.We appreciate every report — thanks to you, our database keeps getting better!

Question 16

How do I enable or disable notifications?

Accepted Answer

You can manage push notifications in your phone's settings:iOS: Settings → NextOnTrip → Notifications.Android: Settings → Apps → NextOnTrip → Notifications.When you first launch the app, you'll be asked for permission to send notifications. If you decline, you can change this in system settings at any time.

Question 17

Where can I see my badges?

Accepted Answer

You can find your earned badges in the "Badges" section of the app. There you'll see all available badges, their levels, earning conditions, and information about which ones you've already earned and at what level.Badges can be browsed even without logging in, but your earned badges are only visible when logged in.

Question 18

How do I invite friends to a group trip?

Accepted Answer

Each group trip has a unique invite code. To invite friends:Open your group trip details.Copy the invite code or link and send it to friends (e.g., via SMS, messenger, email).Friends open the link or enter the code in the app to join.Depending on the trip settings, users may join immediately or their join request may require the organizer's approval.

Question 19

How do I create a new planner?

Accepted Answer

To create a new travel planner:Log in to the app.Go to the "Travel planners" section.Tap "Create new planner".Enter a name (e.g., "Weekend in Kraków") and an optional description.Done! Now you can start adding places to it.

Question 20

I forgot my password — what should I do?

Accepted Answer

Use the password reset option and follow the instructions.

Question 21

How do I log in with Google, Facebook, or Apple?

Accepted Answer

On the login or registration screen, you'll find buttons for "Sign in with Google", "Sign in with Facebook", and "Sign in with Apple". After tapping, you'll be redirected to the chosen service to authorize access. Your NextOnTrip account will be automatically created or linked to an existing account (if the email matches).You can later disconnect a social account in your profile settings — as long as you have a password set for email login.

Question 22

Is the app free?

Accepted Answer

Yes, NextOnTrip is completely free. There are no charges for downloading or using any of the app's features. There are no hidden subscriptions or paid plans either.

Question 23

How do I filter and search for places?

Accepted Answer

The app offers advanced filters to help you find the perfect place:Category — e.g., monuments, museums, parks, castles, palaces. Categories are organized hierarchically (e.g., "Monuments" → "Castles").Tags — additional place features, e.g., "kid-friendly", "free admission", "outdoor".City — filter places in a specific city.Country — filter places in a specific country.Filters can be combined to narrow down results.

Question 24

What information can I find on a place page?

Accepted Answer

Each place's detail page includes:Description — a detailed description of the place.Photos — a gallery of location photos.Map location — a pin showing the exact position.Opening hours — if the place has set opening hours.Ticket prices — admission price information (regular, reduced, etc.).Categories and tags — what category the place belongs to and its features.When logged in, you can also add the place to favorites or to a travel planner directly from the detail page.

Question 25

How do I add and manage places in a planner?

Accepted Answer

You can add places to a planner in two ways:From a place's detail page — tap "Add to planner" and select which planner to add it to.From within the planner — search for and add a place directly.In the planner, you can:Change the order of places (drag and drop).Mark places as visited during your trip.Remove places from the planner.

Question 26

What roles exist in group trips?

Accepted Answer

There are two roles in group trips:Organizer — the person who created the trip. They can edit trip details, manage the places list, accept or reject join requests, remove members, and change participant roles.Participant — a person who joined the trip. They can view the places list and leave the trip at any time.

Question 27

Where can I find the terms of service and privacy policy?

Accepted Answer

You can find the Terms of Service and Privacy Policy:In the app — in account settings or on the registration screen.On our website in the "Terms and privacy policy" section.We encourage you to review these documents before registering.

Question 28

Do I need an account to use the app?

Accepted Answer

No — many features are available without logging in. You can freely browse places on the map and list, filter them by categories, tags, cities, and countries, and view location details (description, opening hours, ticket prices, photos).An account is needed if you want to:save favorite places,create travel planners,organize group trips,earn badges,track your visit history.

Question 29

I forgot my password — what should I do?

Accepted Answer

If you forgot your password:On the login screen, select "Forgot password".Enter the email address associated with your account.You'll receive an email with a password reset code.Enter the code in the app and set a new password.If you don't receive the email, check your SPAM folder or try again after a moment. If the problem persists, contact us through the contact form.

Question 30

The map doesn't display or loads very slowly

Accepted Answer

If the map doesn't display or loads slowly:Check your internet connection — the map needs an active connection to load data.Make sure the app has location permissions (to display your position).Try zooming out, then zooming back in.Update the app to the latest version.On older devices, the map with many pins may take longer to load — this is normal.

Question 31

Can I turn a planner into a group trip?

Accepted Answer

Yes! Any travel planner can be turned into a group trip. After activating group mode, your planner will become accessible to invited members, and you'll be the trip organizer.To do this, open the planner and select "Activate group trip". You can also deactivate group mode at any time and return to a private planner.

Question 32

Can I browse other users' group trips?

Accepted Answer

Yes! Some group trips can be marked as public. You can browse them in the "Group trips" section — you'll see their name, description, and planned places. To join, you can send a join request.

Question 33

How do I add a place to favorites?

Accepted Answer

To add a place to favorites, log in and tap the heart icon (♥) on the place's detail page. The place will be saved to your favorites list. Tapping again will remove it from favorites.You can find your favorite places list in your profile.

Question 34

I didn't receive the verification email — what should I do?

Accepted Answer

If you didn't receive the verification email after registration:Check the SPAM / Promotions / Notifications folder in your inbox.Make sure the email address you entered is correct.In the app, you can request to resend the verification email.Wait a few minutes — messages are sometimes delivered with a delay.If you still can't verify your account, reach out to us through the contact form.

Question 35

GPS location isn't working properly

Accepted Answer

If GPS location isn't working:Check if the app has location service permissions:• iOS: Settings → Privacy → Location Services → NextOnTrip• Android: Settings → Apps → NextOnTrip → Permissions → LocationMake sure GPS is enabled on your device.Try going outside — GPS signal can be weak indoors.Restart the app or your phone.GPS location is needed for check-ins and displaying your position on the map, but it's not required for browsing places.

Question 36

What languages is the app available in?

Accepted Answer

The app is available in three languages: Polish, English, and German. You can change the language in your profile settings after logging in. Place descriptions are also available in multiple languages.

Question 37

How do I change my password?

Accepted Answer

To change your password, log in to the app, go to account settings, and select "Change password". Enter your current password, then type and confirm your new password. The new password must be at least 8 characters long.

Question 38

How does the visit history work?

Accepted Answer

When logged in, you can record places you've visited. When you're near a location, the app will allow you to check in — confirming you've been there.Your visit history is available in your profile and lets you track how many places you've discovered. Visiting places also helps you earn badges!

Question 39

How do I suggest a new place that's not in the app?

Accepted Answer

If you know an interesting place that's not yet in NextOnTrip, you can suggest it! You don't even need an account.In the app or on the website, go to the "Submit a place" form.Provide the place name, location (address or coordinates), and a short description.Optionally add your email address if you'd like to receive feedback.Submit the form.Our team will review the submission and add the place to the database if it meets the criteria.

Question 40

How do I edit my profile?

Accepted Answer

After logging in, go to the profile section. There you can change your nickname (displayed to other users) and your preferred language.

Question 41

How do I delete my account?

Accepted Answer

To delete your account:In the app, go to account settings and select "Delete account" — you'll be redirected to a deletion form page.Provide a reason for deletion (optional) and confirm your decision.After account deletion:Your personal data (profile, email) will be permanently removed.Visit history and favorite places will be deleted.Travel planners and group trip memberships will be removed.Account deletion cannot be undone.